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Home Care Training

Home care Agencies and Employees are preparing and working to ensure that their organisations are ready for HIQA regulation. The HIQA Regulations for Providers of Home Support Services are on route and expected in 2024. In the interim we can assist companies prepare and meet compliance standards. Training, auditing or consultations- we can help.

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Elevate your expertise, amplify your impact, and ensure the highest quality of care through FITAC Healthcare's transformative home care training. Get in touch today on:

Are you ready to embark on a journey of professional growth and fulfilment? Enrol in FITAC Healthcare's home care training today and take the first step toward elevating your skills, expanding your horizons, and making a difference in the lives of those under your care. Get in touch today on:

Customer Service & Complaints Management Training for front-line staff.

This 2 hour training webinar will give staff the tools to manage complaints effectively and enhance the overall customer service in the organisation.

It will cover: 

  • What good customer service looks like

  • Effective communication skills

  • How to manage difficult conversations/ break bad news,

  • Respond appropriately to people who are upset or angry  

  • Phone communications

  • De-escalation strategies

  • Knowing when to escalate

  • Record Keeping

  • Managing our own stress during/after difficult interactions.

Managing Complaints Effectively for Supervisors/ Managers.

This 4 hour training session gives more senior staff in organisations the knowledge and skills to deal with complaints that come to their service.

It will examine:

  • How complaints are dealt with

  • Local procedures and practices

  • The investigation process

  • When to escalate/ report issues internally and to the HSE/ Safeguarding Services

  • Case-studies/ Discussion/ Workshop

  • Compiling reports and giving feedback

  • Follow-up after complaints

  • Learning from complaints- ensuring learning outcomes are achieved

  • Preparing to meet the standards

  • The importance of effective complaints management on reputation.

Care-planning for Non-Clinical Staff

This training day gives non clinical staff the knowledge and skills to assess clients' care needs and to develop & review care plans.

It will explore:

  • Role of Homecare Services

  • Principles of Person-Centered Care

  • Role of Non-Clinical Staff in Identifying Care Needs

  • Assessing Client Needs

  • Setting Goals and Planning Care Activities

  • Involving Clients and Families

  • Communication Strategies with Clients and Families

  • Collaborating with Healthcare Professionals

  • Safety Hazards in the Homecare Setting

  • Monitoring and Adjusting the Care Plan

  • Ethical Considerations and Confidentiality

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