✆ 0876890628 | ✉ info@fitachealthcare.ie | Ireland

Home Care Training
Home care Agencies and Employees are preparing and working to ensure that their organisations are ready for HIQA regulation. The HIQA Regulations for Providers of Home Support Services are on route and expected in 2024. In the interim we can assist companies prepare and meet compliance standards. Training, auditing or consultations- we can help.

Customer Service & Complaints Management Training for front-line staff.
This 2 hour training webinar will give staff the tools to manage complaints effectively and enhance the overall customer service in the organisation.
It will cover:
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What good customer service looks like
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Effective communication skills
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How to manage difficult conversations/ break bad news,
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Respond appropriately to people who are upset or angry
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Phone communications
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De-escalation strategies
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Knowing when to escalate
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Record Keeping
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Managing our own stress during/after difficult interactions.
Managing Complaints Effectively for Supervisors/ Managers.
This 4 hour training session gives more senior staff in organisations the knowledge and skills to deal with complaints that come to their service.
It will examine:
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How complaints are dealt with
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Local procedures and practices
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The investigation process
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When to escalate/ report issues internally and to the HSE/ Safeguarding Services
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Case-studies/ Discussion/ Workshop
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Compiling reports and giving feedback
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Follow-up after complaints
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Learning from complaints- ensuring learning outcomes are achieved
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Preparing to meet the standards
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The importance of effective complaints management on reputation.
Care-planning for Non-Clinical Staff
This training day gives non clinical staff the knowledge and skills to assess clients' care needs and to develop & review care plans.
It will explore:
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Role of Homecare Services
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Principles of Person-Centered Care
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Role of Non-Clinical Staff in Identifying Care Needs
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Assessing Client Needs
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Setting Goals and Planning Care Activities
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Involving Clients and Families
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Communication Strategies with Clients and Families
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Collaborating with Healthcare Professionals
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Safety Hazards in the Homecare Setting
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Monitoring and Adjusting the Care Plan
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Ethical Considerations and Confidentiality
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What is FITAC Healthcare?FITAC Healthcare is a reputable training provider offering a range of healthcare-focused training courses designed to enhance the skills and knowledge of healthcare and non-healthcare professionals.
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Can I study FITAC Healthcare courses online?Yes. We offer online courses for added convenience. You can access course materials, lectures, and assessments from the comfort of your own home.
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Are there any prerequisites for enrolling in FITAC Healthcare courses?Prerequisites may vary depending on the course. Some courses may have specific educational or professional requirements, while others may be suitable for beginners.
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How can I contact FITAC Healthcare for further information?You can reach out to our dedicated support team through our website's contact page or by emailing us at info@fitachealthcare.ie. We're here to help.