Personal Safety and De-escalation

Course Aim:

The aim of this trainer programme is to provide learners with the knowledge, skills and attitudes to train others in the prevention and management of personal safety & de-escalation.

Course Content:

Participant Requirements:

The legislation related to dealing with aggression in the workplace
Risk assessment, person centred care planning & documentation
HIQA guidelines in relation to the assessment/management of responsive behaviours
The components of effective communication and be more self-aware of their communication style
How to de-escalate verbally aggressive behaviours & more effectively deal with complaints
The main causes of aggressive/responsive behaviours in healthcare settings
The effects of conditions such as dementia on people’s responses & behaviours
Best practice around the management of aggressive/responsive behaviours and the importance of early interventions to prevent escalations in behaviours
Safely managing physically aggressive responsive behaviours
Managing stress, self-care and the importance of teamwork
Reflecting on incidents, documenting them and applying the learning to future experiences.

All candidates should have a clinical background with experience of caring for people who may exhibit responsive behaviours.
Experience delivering training or a keen desire to deliver training is essential.
A good understanding and command of oral and written English is vital.
Training Qualification to QQI Level 6 or equivalent is highly recommended but not essential.

All candidates will receive the following as part of the training package on USB
All course notes, PowerPoint and slides, Video links, Certificate template along with their FITAC Instructor certificate

Upcoming course is on 20th June

Course Tuition Fee: €995 per person

For Bookings:

Please email siobhan@fitachealthcare.ie to book your place.

Spaces are limited and allocated on a first come basis. Places are confirmed on receipt of payment.

Testimonials from courses previously completed:

The course was extremely informative, and the content reflects that of the day-to-day situations that Staff and Management find themselves in. I would have no hesitation in recommending the course to other healthcare professionals. I have attended several such courses over the years and can honestly say that this was by far the best course that I have attended to date.

Jeff- Healthcare Training Co-ordinator 2022

Practical, relevant and covered everything that we needed it to. Feedback from staff on in-house training is really positive. Great to have an in-house person who can lead out on this.

Deirdre- DON 2023